ASSISTANT BOUTIQUE MANAGER - CHATSWOOD, NSW

REPORTING TO

  • Store Manager
  • NSW Regional Manager
  • Head of Retail

 

PRIMARY PURPOSE OF POSITION

The successful candidate will support the Store Manager in the growth of store sales and maximize store profitability while maintaining the highest levels of customer care and operational performance. You will up hold the alice McCALL brand ethos by providing leadership and coaching to all team members. 

 

JOB DESCRIPTION

We are looking for a self motivated, confident, dependable and experienced Assistant Store Manager who is skilled at closing a sale, and who demonstrates a strong knowledge of the Australian fashion market. They will have excellent interpersonal skills, applying them in providing styling advice to customers. 

 

RESPONSIBILITIES

  • Achieving weekly store budgets
  • Support the Store Manager to roster according to store productivity and retail activities
  • Providing weekly feedback to the Store Manager and Regional Manager on sales, team and productivity
  • Create and maintain a team environment within the retail store
  • Having regular communication with the Store Manager to ensure support and success is encouraged and promoted. Managing up is imperative to your success in this role.
  • Ensure focus on excellent customer service by maintaining/growing the VIP database
  • Support training and ongoing development of store team including regular staff training nights for staff on product, sales & customer service
  • Ensure store procedures, policies including OH&S standards & security manuals are followed
  • Support the Store Manager in the performance management of store team every month plus a follow up meeting
  • Following visual merchandising standards for full price, promotional and clearance activities
  • Provide store/customer feedback on merchandise to Retail Manager weekly and seasonally
  • Manage stock control – movement through stock transfers to and from the store
  • Lead, motivate & drive the existing team to deliver excellent sales results. Demonstrate an energetic approach in both sales and management

 

KEY RELATIONSHIPS

Internal

  • Head of Retail
  • NSW Regional Manager
  • Store Manager
  • Casual Sales Assistants

External

  • VIP Database

 

KEY PERFORMANCE INDICATORS

  1. Sales / Customer Care
  2. Wages
  3. Shrinkage
  4. Average Sale / Multi Sale
  5. Database
  6. Staff Development
  7. Compliance to Safety Strategy

 

Qualifications

  • 1+ years' assistant store management experience