FAQs

Please read through our frequently asked questions for more information about alice McCALL online.

  • What currency are your prices displayed in?

    The currency you see is dependent on your location. All products will display their currency next to the price.

  • Can I change my order once it has been placed?

    Unfortunately we are unable to change your order or delivery details once your order has been placed.

  • How can I track my order?

    Once your order has been shipped, you will receive a shipment notification email with your tracking number. You can track any orders shipped with Australia Post here: https://auspost.com.au/mypost/track/

  • Do you ship internationally?

    Yes! We ship all international orders outside of Australia via DHL Express. Please note these orders cannot be sent to a PO box address as your parcel will require a signature on delivery.


    Please note that we do not cover customs taxes or duties for any international orders. For an estimate of customs charges that you may be charged in your country, you can visit: http://www.dutycalculator.com/

  • Do you accept refunds?

    alice McCALL online will gladly refund, exchange or issue gift cards for full price items that are returned using the correct returns process. Refunds will be made to the original method of payment & do not include a refund of postage costs.

    For more information about our returns policy, please visit the Shipping & Returns page.

  • What sizes are alice McCALL products displayed in?

    We are an Australian based label & so all of our products are shown in Australian sizing. For more details on our sizing please refer to our size guide available on
    every product page.

  • How do I know if your products are true to size?

    We follow set guidelines when designing our garments to ensure all styles are true to size. Please note that some garments are designed to be worn close to the body, & others as a relaxed fit. This information is noted in the product style notes.

    If you are unsure of the best size for you, please refer to our size guide available on every product page or contact our customer service team for more information.

  • Are you able to provide exact measurements of products?

    Unfortunately due to copyright restrictions, we are unable to provide specific design information for our products. We do however, include some key length measurements within our product pages to assist with finding your best size.

  • What methods of payment can I use?

    We accept payment via Visa, MasterCard, Amex & PayPal. We also accept payments via Afterpay & ZipPay, for more information visit our Shop Now, Pay Later page.

    Depending on the device you are using, GooglePay & ApplePay may also be available to you.

  • When is your online customer service team available?

    Our online team is based in Sydney, Australia & our hours of business are Monday & Thursday 8.30am – 8.00pm, Tuesday, Wednesday & Friday 8.30am – 5.00pm
    and Saturday 12.00pm – 4.00pm (AEST).

    The online customer service team work hard to respond to all enquires within 48
    hours. Please bear with us during busy periods such as sale as we will have an above average number of enquiries to respond to.

  • What is a pre-order?

    From time to time, we will offer products available for pre-order online. Pre-orders provide our customers with the opportunity to secure a product before the stock has arrived. The estimated delivery date for a pre-order product will be listed on the product page.

  • What is the process of a pre-order?

    To purchase a pre-order product, just add it to your bag & check out as usual. Pre-order products require full payment at the time of purchase. You can find the exstimated delivery date for any pre-order product on the product page, unfortunately exact delivery dates cannot be guaranteed.

    You will receive a shipment notification email once the pre-order items have been dispatched.