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HOW TO RETURN YOUR ORDER
To return your order please follow the 4 easy steps below:
1. Request a return online
If you are eligible for a return, click on the 'Request A Return' link in the footer and enter your email address and order number. Select the item(s) you would like to return & fill out the information required.
2. Choose Your Return Type
Select the type of return you prefer based on your eligibility. Refer to the 'Types Of Returns' section below for your return options. If you're after an exchange, leave a note when requesting a return and this item will be put on hold unless otherwise communicated by our customer care team.
3. Post Your Return Parcel
Write the returns number you receive via email on the front of your return parcel along with your name. Send your order to the return address listed below.
alice McCALL Returns:
PO Box 7191,
Alexandria Business Hub,
Alexandria, 2015, NSW
4. Processing Return
Once your parcel is received at our returns office you will be notified via email. Returns are processed within 5 business days. Please see 'Types Of Return' section below for further breakdown.
TYPES OF RETURNS
Returns must be received within 14 days of delivery to be eligible for a return. If you have any questions about your return, please contact us at
Full Priced Products
Valid for a refund, exchange or credit note. Refunds will be processed via your original payment method and can take up to 3 business days for the funds to appear in your account.
Sale/Promotional Products Discounted by less than 60%
Valid for an exchange or credit note.
Credit Note: Once your return is processed you will be emailed a sixteen digit code. To redeem this credit note enter the code in the "Gift card or discount code" box at checkout. Credit notes are valid for 3 years.
Exchanges: When requesting an exchange you have the ability to ask for another size or style. Your requested item will be put on hold for you unless otherwise communicated by our customer care team.
Products Discounted by 60% and Over
If your item is discounted by over 60% this is considered final sale and not eligible to be returned.
Returns will be accepted on any faulty merchandise within 3 months of the purchase date. Please email us at email@example.com with your order number and up to two images of the fault.
Products that have a major fault or manufacturing fault may be returned for a refund, replacement/exchange or a credit note. For products with minor faults, we can often to repair these for you. This policy does not exclude or replace your rights under any applicable law.
If deemed faulty alice McCALL will absorb return shipping costs (up to 30AUD - for INT customer). Contact customer care to be given our replied paid number or keep a copy of your return shipping receipts so that we can reimburse you.
I can't create a returns request.
If you are unable to create a return request online, unfortunately this will be because your item/s do not meet our returns eligibility criteria. The returns portal will not allow you to request a return for any item/s purchased at over 60% off (final sale) or those outside the 2 week returns period.
Do you provide return shipping labels?
Please note that alice McCALL does not cover the cost of return shipping. We recommend shipping your returns parcel using a trackable postage service of your choice. alice McCALL is not liable for any parcels that are lost on their way to us.
Have you received my return?
You can track your return via your selected delivery service and see when it reaches our PO Box (INT head offiice). From there, it can take up to 48hours for your parcel to be transferred from our PO BOX (head office INT) to our returns office. You will receive an email when your return is received and again when processed. Please check your junk mail.
How long until i receive my exchange?
We aim to process exchanges within 5 -7 business days upon receiving your parcel. On some occasions, your requesed exchange item may be sourced elsewhere in the company so there may be a slight delay receiving this at our returns office.
Your exchange parcel will be sent to you via express post and you will be emailed the tracking information.
REFUNDS: If you return an item purchased through Afterpay for a refund, we will reimburse your afterpay account the full amount. You will be refunded any installments you have paid and any outstanding installments will be cancelled by Afterpay.
CREDIT NOTES: If you return an item purchased through Afterpay for a credit note, we will credit your alice McCall account the full amount of your order. Please note, your personal agreement with Afterpay will still stand and you will continue to pay any scheduled repayments.
Alice McCALL is unable to offer partial refunds/credit note. For any repayment queries please contact Afterpay on 1300 100 729
Return to sender parcels.
Refunds will not be provided for orders refused delivery by customers or Return To Sender parcels. Our customer care team will be in contact and we will gladly re-send the order.