Store Cluster Manager - Macquarie, NSW

REPORTING TO

  • Head of Retail

 

PRIMARY PURPOSE OF POSITION

To grow store sales and maximize store profitability through team members and managers while maintaining the highest levels of customer care and operational performance. To up hold the alice McCALL brand by providing leadership and coaching to all team members. 

 

JOB DESCRIPTION

We are looking for a self-motivated, confident, dependable and experienced cluster manager who is skilled at closing a sale, building and nurturing a team, and VIP client base development. Our successful candidate will ideally demonstrate a strong knowledge of the Australian fashion market and an innovative approach to nurturing and growing a business.

 

RESPONSIBILITIES

  • Achieving weekly cluster budgets
  • Manage wages according to store productivity and retail activities
  • Providing weekly feedback to the Head of Retail on sales, team and productivity
  • Create and maintain a team environment within the retail stores
  • Having regular communication with the team to ensure support and success is encouraged and promoted
  • Ensure focus on excellent customer service by maintaining/growing the VIP database
  • Training and ongoing development of store team including regular staff training nights for staff on product, sales & customer service
  • Ensure store procedures, policies including OH&S standards & security manuals are followed
  • Performance management of team every month plus a follow up meeting
  • Following visual merchandising standards for full price, promotional and clearance activities
  • Provide store/customer feedback on merchandise to Head of Retail weekly and seasonally
  • Manage stock control – movement through stock transfers to and from the store
  • Lead, motivate & drive the existing team to deliver excellent sales results. Demonstrate an energetic approach in both sales and management

 

KEY RELATIONSHIPS

Internal

  • Head of Retail

External

  • VIP Database

 

 

 KEY PERFORMANCE INDICATORS

  • Sales / The alice Way
  • Wages
  • Shrinkage
  • Average Sale / IPT
  • Conversion
  • VIP Management
  • Database
  • Staff Development
  • Low staff turnover
  • Compliance to Safety Strategy

 

Qualifications

  • 1+ years' cluster management experience