Terms & Conditions

Welcome to alice McCALL online. Please read through our terms & conditions carefully before placing your order.

By visiting this website &/or placing an order you agree to be bound by the terms & conditions set out below. Please also read our Privacy Policy regarding how we manage information provided by you.


If you change your mind you can request an exchange or return of your purchase. 

When returning an order, we recommend the parcel by sent with a trackable & registered delivery service, as alice McCALL does not accept responsibility for items lost in transit. 

Items must be in their original condition: unworn, unwashed, & free of damage & with all original tags attached. We do not accept returns on lingerie, swimwear or earrings for hygienic reasons.

Items must be returned within 14 days of receiving the order for Australian orders, & within 21 days for International orders. Returns after this date cannot be accepted.

alice McCALL has the right to cancel & refund any sale due to a genuine error. 

Please note that the alice McCALL online returns policy does differ to the instore policies. Contact our customer service team or chat to our friendly boutique staff for more information about the instore returns policy.


Sale, discounted items or items included in a flash sale or online promotion are valid for a store credit. We do not offer refunds for change of mind on sale & discounted items.

Please note, items discounted at 60% or more of the original RRP are final sale & cannot be returned.

We do not provide price adjustments for purchases made prior to Sale or Promotional Periods. 

To read about our returns policy, please click here.


alice McCALL online ships orders using Australia Post & DHL Express. 

Please note we use various services, depending on the cost & speed of delivery required. 

Domestic orders are shipped using Australia Post & do require a signature on delivery. Please consider the security circumstances of your delivery address, as we cannot be held responsible for stolen parcels. Full tracking is available using this service. 

International orders sent using DHL Express & offer full tracking & do require a signature on delivery. Please consider the security circumstances of your delivery address, as we cannot be held responsible for stolen parcels. Full tracking is available using this service. 

We will not be held responsible for parcels that are redirected to a local post office for collection. Please ensure your delivery address is accurate, as we cannot be held responsible for a delayed parcel due to incorrect entry of details. 

Orders placed on a weekend day, will be processed within 48 hours. alice McCALL online is unable to dispatch parcels over the weekend. 

Please note, during sale periods & times of seasonal offers, dispatch of orders & in turn delivery times may be delayed. We aim to process all orders in a timely manner, but we ask for your patience in order processing.

If taxes & customs fees are not paid on arrival, we will be unable to refund the parcel once it has been returned to us. We are only able to provide a store credit once the parcel has been received.


We offer free delivery within Australia & worldwide! 

alice McCALL Pty Ltd cannot be held responsible for any customs taxes charged. Any fees to this nature are the responsibility of the customer. Please refer to your home country's government website for tax & duties charges for a full breakdown.


Any delivery date or time specified by us is a best estimate only & alice McCALL will not be held liable for any loss or damage suffered through any reasonable or unavoidable delay in delivery. 

Orders are subject to availability. Orders will be delivered between Monday - Friday 9 am - 5 pm, please note deliveries are not made on weekends (with exception to Saturday delivery within Australia, to select postcodes. See the Australia Post website for further information). 


We post Australian orders using the Australia Post Express Shipping service. Orders shipped using Australia Post Express Shipping will generally be delivered to all Australian capital cities within 2 business days. Please allow an additional 1-2 business days for delivery to rural areas.

Orders received before 9am AEST Monday to Friday are dispatched within 48 hours.

Once your order has been dispatched you can track your order using the tracking number supplied in your shipment notification email here https://auspost.com.au/mypost/track 


We post international orders using DHL Express. Orders received before 9am Australian Eastern Standard Time, Monday to Friday are dispatched within 48 hours. Most international orders will be delivered within 4 business days. 

Please see below for an estimate of our international delivery times:

NZ: 1 Day
Asia: 1-2 Days
USA: 2 Days
Great Britain: 2 Days
Rest of Europe: 2-3 Days
Rest of World: 2-3 Days

Please note that these shipping times are estimates & do not include any delays that may be caused by customs in your country. DHL Express is an external postage service so we are unable to guarantee specific delivery dates or times.


Spring Racing Promotion

Spend $500 in store or online from 01/10/2018 to 21/10/2018 & receive a $100 voucher to spend on your next purchase.

Your $100 rewards voucher can be redeemed on your next purchase of $300 or more. Purchase in store & receive your rewards voucher to spend in alice McCALL stores nationally, or purchase online & receive your rewards voucher with your online order to spend in store. Available to redeem in alice McCALL stores nationally. This voucher is not redeemable at our online boutique. Voucher must be redeemed in full in one transaction. Voucher expires 11:59pm Sunday 16th December 2018. Not redeemable for cash and non-transferable.